Hi there, we apologize for the inconvenience you experienced with your T-Style Aluminum Pollen Press. We take quality control very seriously and are sorry to hear that the press did not work as expected. To better assist you, please send us a short video of the item in its defective state to customerservice@headshop.com. We will be more than happy to address your concern and find a solution for you. Thank you for bringing this to our attention.