Thank you so much for buying from Headshop.com. We appreciate your business. If you are here however, it would suggest there is a problem. We are happy to help. If you have an issue with returns or exchanges, you are in the right place.
It is an excellent idea to to do your research before buying any product online before you buy. This will help ensure you are well-informed and truly do want the item you are ordering. Due to the nature of our products, no returns or exchanges can be made on items that have been used in any way whatsoever. Making sure this is the product for you will help ensure the best possible outcome. Our amazing staff is more than happy to answer questions ahead of your purchase so please do not hesitate to ask about anything you want to know about. Seriously, we are all very knowledgeable and super friendly, we would love to chat. We will do our best to make sure you have all of the information you will need.
If you do have to return something, here is what you need to know…
ORDERS RETURNED WITHIN 30 DAYS
All items purchased from Headshop.com must meet the following requirements to be eligible for a refund or exchange. There are no exceptions:
- Item(s) must be in original, brand-new condition.
- Item(s) must be shipped back within 30 days of the original delivery date.
- Any glass damage must be reported within 48 hours of delivery.
- Return must include a Return Merchandise Authorization (RMA) number which can be acquired by emailing us at firstname.lastname@example.org. No returns or exchanges will be permitted without an RMA. This number must be written on all sides of the return packaging to ensure it is properly seen.
- Return shipping is not included in the purchase agreement and is covered by the customer. Understand this also does not include any repayment for faster shipping ordered on the initial order. Headshop.com strongly encourages return shipments to be tracked and insured. Lost or damaged returns will not be credited unless it can be tracked and is insured.
- Headshop.com strongly recommends purchasing insurance on your return package. If a package is lost or damaged in transit, Headshop.com cannot accept receipt of the return and no refund will be given.
- Customer agrees to a 20-50% processing fee for items that have been opened, tampered with, or have broken factory seals. Item(s) must be returned in full or will otherwise incur additional processing fees up to 50%. This includes charging cables, covers, storage, parts and/or accessories.
- Headshop.com, at its sole discretion, reserves the right to refuse any return or exchange and/or may require more information to ultimately allow a return or exchange.
- All refunds will be issued within two (2) business weeks of the date of receipt to our warehouse.
Providing that all of the above conditions are in verifiable order, this would be a full refund or the exchanged merchandise sent out.
ORDERS RETURNED AFTER 30 DAYS
Products are not eligible for return or exchange after thirty (30) days.
International returns are considered on a case-by-case basis. We are 100% committed to customer satisfaction so we will do everything in our power to facilitate a smooth return or exchange. Due to circumstances outside of our immediate control, such as larger shipping costs, customs fees, and the like, we may not always be able to accommodate.
Headshop.com reserves the right to modify or change this Return & Exchange Policy at any time. Changes will always be posted on this page unless otherwise noted here.
Please thoroughly inspect your order upon delivery! All glass damages must be reported to our Customer Service Department within 48 hours to be considered for a refund or exchange.